WayHouse support
Tell us what’s happening and we’ll help you find the right next step.
Email us
Include your church’s name, the email you use to sign in, and what you were doing when the problem happened. A screenshot is welcome.
Start with your church
Your church controls its member records, groups, serving schedule, events, and prayer wall. Its office can usually resolve a missing account, incorrect profile detail, or church-content concern most quickly.
Sign-in help
Congregation-member accounts are created through a church rather than public sign-up. Use the email your church has on file. If the app cannot find it, ask your church to confirm the address attached to your member profile.
Privacy and account requests
You can permanently delete your WayHouse login from More → Profile → Delete account. Read the account deletion guide for what is removed and what remains under your church’s control. For other privacy requests, email us from the address you use with WayHouse. Read our privacy policy for the full explanation.
Safety concerns
In the signed-in member app, open the three-dot safety menu on a post, comment, or message to report it and, when it came from a member account, block its author. Reports go to your church’s pastoral moderation queue. You can also contact your church leaders and email us at support@wayhouseonline.com. If someone may be in immediate danger, contact local emergency services first.